How These Terms Apply to Your Account
When you open an account and fund it — whether through Touch 'n Go eWallet, Boost, or GrabPay — you enter into an agreement with us on the terms set out here. We may update these terms; when we do, the revised version takes effect from
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the date we publish it on this page. Continued use of your account after a revision means you accept the changes. You are responsible for keeping your login credentials secure. If you share access or allow another person to use your account, any activity under that
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account remains your responsibility. Funds deposited via DuitNow or FPX are credited to your account wallet once the transfer is confirmed by the payment rail — we do not hold or delay cleared funds without cause. Withdrawals follow a verification step: we check that the withdrawal
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method matches the account wallet used for the deposit, which is standard practice for e-wallet transactions. If your account is flagged for unusual activity, we will contact you through your registered channel before taking any restrictive action. These terms are governed by applicable law in the
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jurisdiction where access is permitted, and any dispute is handled under that same framework.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.